Legal

Privacy Policy

Last Updated: July 1, 2023

Overview

CogniSwitch Inc. operates cogniswitch.ai and related products (AskYourKG, EnterpriseGPT). This policy describes how personal information is collected, used, and shared when visiting the site.

Personal Data Collection

Sign-Up and Account Information

When subscribing to services, CogniSwitch collects:

  • Contact details (name, email, address, phone, IP address)
  • Billing information (credit card, billing address)
  • Account credentials (username, password)
  • Feedback provided within services

Uses: Service provision, communication, business assessment, marketing, customer support, and transaction facilitation.

Career Applications

Submitted resumes and contact information are retained for one year for evaluation purposes. Internal resume parsing for candidate rating occurs unless declined.

Events and Seminars

Contact information collected at CogniSwitch events is used for business assessment, service information, marketing communications, and inquiry responses.

Program Registrations

Company and contact details enable portal access, service communication, and marketing outreach.

Public Forums and Newsletters

Information shared publicly may be accessed by others. Newsletter subscriptions collect email addresses for distribution.

Cookies and Analytics

We and our third-party advertising partners use cookies and similar technologies in analyzing trends and tracking site usage. Device models, IP addresses, browser types, and usage patterns are logged automatically.

Mobile Applications

Device information, operating system versions, and usage analytics are collected without linking to personally identifiable information.

Data Processing Roles

Collected Data: CogniSwitch acts as the controller, deciding what data is processed and why.

Service Data: CogniSwitch acts as a processor, handling customer data per client instructions. Customers remain controllers responsible for compliance.

Data Sharing

Personal data is not sold commercially. Third parties receiving data include:

  • Payment processors (restricted use)
  • Service providers for feedback collection
  • Sub-processors listed in documentation
  • Group companies for authorized purposes

Security Measures

The measures we use are designed to provide a level of security appropriate to the risk of processing personal data. Security controls are reviewed through internal and external audits.

Rights (EEA and Swiss Residents)

For Collected Data, individuals may:

  • Access, correct, or delete personal information
  • Object to processing or request data portability
  • Opt-out of marketing communications
  • Withdraw consent
  • Complain to data protection authorities

Contact: support@cogniswitch.ai

For Service Data, requests should be directed to the customer (data controller).

Data Retention

Collected Data is retained as necessary for legal compliance, litigation, financial records, and dispute resolution. Service Data retention follows the Terms of Service.

Legal Disclosure

Data may be disclosed when required by law, in response to lawful requests, or during business transitions (mergers, acquisitions).

Children's Protection

CogniSwitch does not knowingly collect data from individuals under 16. Parents should contact support@cogniswitch.ai if concerned.

Policy Amendments

Changes posted to this page become effective upon posting. Material changes trigger website notice and customer email notification. Continued use constitutes acceptance.

Contact Information