Activation and retention,
built on what patients said.
Patient Activation Intelligence structures every recorded clinical visit into behavioral signals: care gaps, service interest, chronic disease indicators. It surfaces who should hear from your team next.
The signal was always in the conversation.
Visit notes capture diagnoses. They don't capture the patient who mentioned GLP-1 interest, described a new symptom outside the visit scope, or asked about a service your network offers. When that signal isn't structured, it doesn't reach your activation workflows. Patients with unmet needs disengage. Renewal conversations lack a story to tell.
What it does
Patient Activation Intelligence processes every recorded visit through CogniSwitch's clinical knowledge layer, extracting structured behavioral signals: care gaps, service inquiries, chronic disease indicators, escalation risk. Each signal is scored, sourced to the transcript line, and surfaced as an actionable outreach prompt.
Impact by function
- Better care between visits: structured follow-up on what patients reported, not just what was coded.
- Care gap identification at the individual patient level, drawn from clinical dialogue.
- Built to drive retention by acting on patient-reported needs before patients disengage.
- Built to drive broker advocacy by demonstrating structured engagement with every member population.
- Upsell conversion: patient-level activation of demand identified at population scale by Population Risk Intelligence.
- Activation programs reach the right patients, with fewer wasted outreach cycles on populations with low signal relevance.
Paired with Population Risk Intelligence
Population Risk Intelligence identifies demand across the employer book: an employer population with unmet primary care demand, a cohort showing weight management signals. Patient Activation Intelligence converts those population-level findings into patient-level outreach prompts. Each capability tells its half of the upsell story.
Population Risk Intelligence spots the cohort: an employer population showing high GLP-1 signal.
Patient Activation Intelligence resolves which specific patients in that cohort acted on the signal, and what they actually said.
Your activation team receives patient-level outreach prompts, sourced to transcript lines. The loop closes.
First Stop Health
Transitioned from manual, statistically insignificant sampling to a governance model that analyzes every provider interaction across a national network.
“We aren't projecting these numbers. This is in production today, powering our clinical governance at scale.”
First Stop Health's 250,000+ annual visits are processed by this capability: 100% coverage, 99% expert-aligned accuracy.
Built for this task, not bolted onto an EMR or wrapped around a generic LLM. Every output is traceable.
See it run on your data.
A working session.
Bring your activation rubric and member population data. We'll show you which patient signals we surface from your recorded visits, in 45 minutes.